At Hallmark Gift Shop, we carefully curate gifts to celebrate life’s most meaningful moments. Our shipping and returns policies are designed with the same thoughtfulness, ensuring your experience is seamless and satisfying from the moment you order to the day your gift arrives.

Shipping Information

We are proud to ship our thoughtfully selected gifts worldwide (excluding some remote areas and parts of Asia). Please allow for the following processing and delivery times:

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery: 10-15 business days after shipment.
    • Cost: $12.95 (flat rate).
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery: 15-25 business days after shipment.
    • Cost: Free.

Please note: Delivery times are estimates and may vary due to customs processing or carrier delays, especially during peak seasons.

Our Returns & Exchanges Promise

Your complete satisfaction is our commitment. If your purchase isn’t quite right, we offer a straightforward and caring returns process.

Return Policy at a Glance

  • Return Window: 15 days from the date you receive your item(s).
  • Condition: Items must be unused, in their original packaging, and with all tags and accessories attached.
  • Refunds: Issued to the original payment method within 5-10 business days after we receive and inspect the return.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the return is due to our error or a defective item.

Step-by-Step Return or Exchange Process

  1. Contact Our Care Team: Within 15 days of delivery, please email us at [email protected] with your order number and item details. Use the template below for clarity.
  2. Receive Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and mailing instructions for our Oakland hub.
  3. Package and Ship: Securely package the item(s) in their original packaging, include the RMA number on the box, and ship it to the provided address. We recommend using a trackable service.
  4. Inspection and Completion: Once received and inspected, we will promptly process your exchange or initiate your refund.

Return/Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Hallmark Gift Shop Care Team,

I would like to request a [Return / Exchange] for my recent order.

Order Number: [Please insert]
Name: [Your Full Name]
Email Address: [The email used on the order]
Item(s) for Return/Exchange: [Product Name, e.g., “Personalized Keepsake Ornament – Design A”]
Reason for Return/Exchange: [e.g., Size, Damage, Wrong Item, Change of Mind]

I have read and understand the return policy. The item(s) are unused and in their original packaging.

Please provide the next steps and the return address.

Thank you,
[Your Name]

Refunds: Timing & Method

Your refund is our priority once we receive your return.

  • Timing: Please allow 5-10 business days for the refund to be processed after we have received and approved your returned item.
  • Method: The refund will be issued back to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). The funds should appear in your account shortly after we process it, though timing may depend on your bank or provider.
  • Exchanges: For exchanges, we will ship the new item via our standard shipping method once the return is approved. Any price differences will be charged or refunded accordingly.

❤️ Items We Cannot Accept for Return

To ensure the safety and integrity of our products for our entire gift-giving community, we are unable to accept returns or exchanges for the following items, unless they arrive damaged or defective:

  • Personalized & Customized Items: This includes Personalized Keepsake Ornaments, monogrammed Baby Clothes, engraved Address Books, or any item customized with a special message or name. These are made uniquely for you.
  • Bath & Body Products: For health and safety reasons, opened or used Bath Sets, Bath & Body items, and Candles that have been burned.
  • Edible Items: All Candy & Chocolate products are final sale.
  • Opened Seasonal & Party Goods: Banners & Streamers, Cake Toppers & Candles that have been removed from their original packaging.

If a non-returnable item arrives damaged, please contact us within 48 hours of delivery with photos, and we will gladly make it right.

We’re Here to Help

Your trust is our most valued asset. If you have any questions about our policy or need assistance, please don’t hesitate to reach out to our dedicated care team.

Hallmark Gift Shop
906 Wayside Lane, Oakland, US 94612
Email: [email protected]

Thank you for letting us be a part of your celebrations.