From Our Hands to Your Heart – A Seamless Journey of Joy

Dear Friend of Hallmark Gift Shop,

We know that when you choose a gift from our curated collections—be it a personalized Keepsake Ornament, a heartwarming Address Book, a cozy Bath Set, or playful Baby Essentials—you’re entrusting us with more than an order. You’re sharing a moment, a memory in the making. That’s why our delivery process is crafted with the same care, warmth, and attention to detail as our products.

Our Promise: To ensure your thoughtfully chosen gift arrives safely, securely, and in a timely manner, transforming your gesture of love into a tangible smile.

Your Delivery Options: Tailored for Convenience & Care

We offer two reliable shipping methods to suit your needs, partnering with trusted global carriers to bridge the distance between our Oakland home and your celebrations.

🚚 Standard Shipping – For When Time is of the Essence

Ideal for birthdays, anniversaries, or just-because surprises that you want to arrive promptly.

  • Carriers: DHL or FedEx, known for their speed and tracking reliability.
  • Cost: A flat rate of $12.95.
  • Timeline: After a 1-2 day order processing period, your gift will be on its way and delivered within 10-15 business days after shipment.
  • Best for: Those seeking a balance of speed and value for their special gift.

🎁 Free Standard Shipping – Our Gift to You

Because we believe heartfelt giving should be accessible.

  • Carrier: EMS (International Express Mail Service).
  • Cost: COMPLETELY FREE on all orders over $50.
  • Timeline: After 1-2 days of processing, please allow 15-25 business days for delivery after shipment.
  • Best for: Planning ahead for holidays, building your ornament collection, or sending a care package filled with Arts & Crafts kits or Boxed Cards.

The Journey of Your Gift: From Our Shelf to Your Door

  1. Order Processing (1-2 days): Our team carefully picks, packs, and wraps your items with care, ensuring every Album, Candle, or Baby & Toddler Toy is secure and presentable.
  2. Shipment Notification: The moment your package begins its journey, we’ll send you a tracking link so you can follow its path.
  3. Global Delivery: Our carriers take over, delivering joy across the globe. (Please note: We are unable to deliver to select remote areas in Asia and a few other regions. You will be notified at checkout if your address is outside our delivery network.)
  4. The Unboxing Moment: The joy arrives! Unwrap a package filled with more than just a product—a memory waiting to be cherished.

Our Commitment Beyond Delivery

Your satisfaction is the final chapter of our gift-giving story.

  • Easy Returns: If an item doesn’t perfectly match your expectations, you may return it within 15 days of receipt. Please contact our care team to initiate a return.
  • Secure Checkout: Pay with confidence using Visa, MasterCard, JCB, or PayPal.
  • Global Reach, Local Heart: While we ship worldwide from our Oakland address, our digital doors are always open, making our Seasonal Ornaments, Adult Fiction Books, and Personalized Gifts accessible wherever you are.

Questions About Your Order’s Journey?

Our dedicated care team is here to help ensure your experience is as smooth and joyful as our products are meaningful.

📧 Email us anytime: [email protected]

📍 Our Home: Hallmark Gift Shop, 906 Wayside Lane, Oakland, US 94612

Thank you for letting us be a part of your life’s celebrations and everyday connections. We are honored to deliver not just packages, but the warmth, nostalgia, and heartfelt sentiment that define the Hallmark Gift Shop experience.

Warmly,

The Hallmark Gift Shop Family

Delivering joy across the globe (excluding select remote areas).